FREQUENTLY ASKED QUESTIONS 

Our Float Coaches are available by phone or email to answer any questions you have pertaining to float lessons and our paid plans (402) 613-5555

Can I stay and watch the float lessons?


Parents are welcome to be in the pool area to watch, as long as their presence is not a distraction to the child. Alternatively, there is a monitor with a live-feed of the pool in the waiting area. In order for our coaches to effectively teach they need the child's full attention and trust. We kindly ask parents to move to an area where the child cannot see them if the child is distracted.




What is Float 4 Life's lesson make-up policy?


Make-up lessons are self-service and on a first-come, first-served basis. Please contact your child's coach for scheduling.




At what age can I register my child for float lessons?


Float lessons are offered to children as young as 6 months old.




How long will it take for my child to learn how to float?


Our goal is for your child to be able to jump or fall into water and recover to a back float, fully clothed and without assistance from their coach. The number of lessons it will take to accomplish this will depend on:

  • How consistent you are with scheduling lessons
  • Your child's comfort level
  • Your child’s individual personality
  • Your child’s coordination and physical development
Floating like many activities, generates anxiety in some children. This anxiety may be most evident on the first day of lessons. As each class progresses, your child’s anxiety should be less and less evident. Time, familiarity and consistency ease the anxiety. Remember this is a skill for life that you are giving your child.




What should I bring to the lesson?


  • All students under the age of 3 are required to wear a swim diaper, no exceptions
  • Swim suit
  • Towel
  • Change of clothes
  • Shampoo & Soap




Should my child eat before a float lesson?


Please do not feed your child or give them milk or juice one hour before a lesson. If your child is frightened or cannot hold their breath, not eating 3 hours prior is preferred. Nervous children often swallow air and potentially water which may cause them to vomit.




How frequently should I schedule my child’s lessons?


Each child is different and our program is designed to accommodate individual needs to optimize learning. Please take your child’s comfort level into consideration when making these decisions. If your child is frightened, we recommend scheduling lessons as frequently as possible.




Can I schedule all of my children at the same time?


Lessons are one-on-one with coaches. Lessons may be able to be scheduled at the same time if more than one coach is available.




What is Float 4 Life's Refund/Cancellation Policy?


Float Lessons: When you enroll your child in lessons you are reserving a time slot for your child that is in high demand. It is your responsibility to make sure that your vacations, appointments and other activities do not interfere with any lessons for which you are committed. Float 4 Life does not provide refunds for any missed lessons. In the instance that the facility is closed due to inclement weather or maintenance, the lesson will be rescheduled due to the closure. Float 4 Life Merchandise: We are not responsible for any lost, stolen, or damaged packages. Returned items will be added back into our stock and a refund will be issued back to the customer for the price of the items enclosed [minus original shipping costs]. If you would still like the item or items, you will have to go on-line and replace your order.




What is Float 4 Life's Late Policy?


Lessons are given on a specific schedule. Please arrive early enough to allow for changing, etc. If you arrive late, the lesson will be still end at the scheduled time.




What is Float 4 Life's Privacy Policy?


float4life.org – Website Privacy Policy Introduction Welcome to the float4life website (the “Site”) owned and operated by the Joshua Collingsworth Memorial Foundation, a Nebraska nonprofit corporation (“JCMF,” “we,” or “us”). We are committed to protecting your privacy. We have established this privacy policy and are providing it to you so that you can understand how we collect and use your information and the efforts we use to protect it. Please note that this policy is for this Site and does not apply to third party websites, apps, widgets, or plug-ins linked from our Site. Personal Information Collected We recognize the need for consumers to control the use and management of Personal Information. By “Personal Information” we mean information that can be used to identify or contact an individual. This may include, but is not limited to, a first and last name, a physical address, an email address, a credit card number, a social security or tax identification number, date of birth, or a phone number. If you are visiting our Site to browse or find information about JCMF or its products or services, you do not need to provide any Personal Information. If you decide to submit an inquiry, contact one of our representatives, provide information through our contact form on the Site, or make a purchase, we may collect Personal Information so that we can provide you with the services you requested. Automatic Information Collected Like most website operators, we may collect the type of non-personally-identifying information that web browsers and servers typically make available, such as the browser type, language preference, referring site or source, operating information, mobile carrier, device and application IDs, and the date and time of each visitor request. Our purpose in collecting this and other similar non-personally identifying information is to better understand how our visitors use the Site. Our Site may make use of various technologies to collect information about types and versions of internet browsers used when accessing our Site. This information, and information about internet IP, as well as date and time web pages are visited is stored in various security and traffic logs. Our service providers may review these logs, using statistical analysis, to track and predict traffic patterns and estimate resource needs. Unless we are addressing a technical problem or we suspect either fraudulent behavior or illegal conduct, we do not trace specific user sessions. Personal Information Use We use Personal Information provided by you so that we can provide the services you request. We may transfer that information to our agents or employees of our service providers. We may send you emails in response to your requests for services. These notifications are considered part of our service. We may also periodically send you email or other notifications concerning products or services and newsletters. Any such notification will include instructions for opting out of future correspondence. Sharing of Personal Information We do not share or sell your Personal Information with unrelated parties, nor do we make your Personal Information publically available without your express permission. Disclosures Required by Law We may release Personal Information if we are legally required to do so. If we are legally compelled to release information to a third party, we may or may not notify you of this release. Notification will be at the discretion of JCMF and will be based on the nature and conditions surrounding the release of information. Information Control You are responsible for ensuring the accuracy of Personal Information you provide to us. You are responsible for updating your account information as needed to ensure it is accurate at all times. Children We do not intend to collect Personal Information from anyone we know to be under thirteen (13) years of age, except when provided by a child’s parent or guardian as necessary to provide products or services requested by the child’s parent or guardian. If you are the parent or guardian of a child under thirteen years of age and believe that your child has disclosed personally identifiable information to us, please contact us so that we may remove the child’s information. Supplemental Technologies Our Site may use cookies, session identifiers, and browser detection technology to provide consumers with a more pleasant experience. Many browsers provide consumers with the ability to disable some or all of these technologies. Disabling them may prevent some of the Site’s features from working correctly. Cookies we use do not place any personally identifiable information on your computer. Confidentiality and Security We take reasonable steps to ensure that your information is protected. Internally, we limit access to your information to those employees or agents who we believe have reasonable need to use the information to provide products or services to you, or to perform their jobs. History This privacy policy was last updated September 1, 2017. We periodically make changes to the policy to reflect additions or changes to our practices without notifying you. You should review this privacy policy at each time you visit the Site. Contact Please direct all privacy related questions and concerns to the following address: Joshua Collingsworth Memorial Foundation
8445 Executive Woods Drive Lincoln, NE 68512




What is Float 4 Life's Shipping Policy?


Float 4 Life uses the United States Postal Service to ship merchandise. Our shipping rates come directly from USPS. Shipment Processing Orders are processed Monday thru Friday, 8AM to 2PM CST, excluding major US holidays. Most orders are shipped 3-5 business days from when an order is placed. Please allow an additional 1-3 days for Priority delivery in the USA, 5-8 days for First Class delivery in the USA, and an additional 4 weeks for all International orders. Most international orders are received within 4 weeks, but some locations due take much longer to deliver to. International delivery times are based on location and customs procedures in the receiving country. International packages can not be declared as lost until after 12 weeks have past since ship date. Returned Shipments We are not responsible for any lost, stolen, or damaged packages. Returned items will be added back into our stock and a refund will be issued back to the customer for the price of the items enclosed [minus original shipping costs]. If a fee is applied to the returned package, this amount will be deducted from the customers refund. If you would still like the item or items, you will have to go on-line and replace your order.





CONTACT US

Float 4 Life | Joshua Collingsworth Memorial Foundation 
8445 Executive Woods Drive 
Lincoln, NE 68512

CUSTOMER SERVICE 

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